Privacy

Privacy Policy

South Florals only asks for the information needed to serve customers, coordinate deliveries, and support repeat ordering across our locations.

Information We Collect

We collect the details needed to fulfill floral orders and support your account, including contact details, delivery information, recipient notes, payment metadata, and customer service history.

How We Use It

We use this information to process orders, coordinate deliveries, send order updates, prevent fraud, improve the storefront, and support loyalty, gifting, and account features when you opt in.

Questions & Requests

If you need help updating or removing your information, or have a privacy question about a recent order, contact our team and we will route the request to the correct location.

Policy Summary

We retain order records, delivery details, and payment-related metadata for operational, accounting, and fraud-prevention purposes. Card numbers are handled by our payment processors and are not stored directly in this storefront.

We may send transactional messages about order status, delivery timing, substitutions, and service updates. Marketing emails or SMS are only sent when you opt in, and you can unsubscribe at any time.

We use cookies and similar technologies to remember store selection, cart context, and performance data. This helps us keep the checkout flow stable and improve the customer experience across devices.

For privacy requests, email privacy@southflorals.com and include the email address or phone number used for your order so we can locate the relevant record.