Help Center

If you need your order delivered by a specific time, an additional fee will apply and these options are shown at checkout.

Most of the photographs on the website are styled as one-sided arrangements where all flowers are in peak-bloom and have been gathered in the front of the vase to see a full representation of the flowers contained in each arrangement. The arrangement you receive will be artistically designed with the same flowers, though the exact positioning may vary as each arrangement is handcrafted by our skilled florists.

A little extra care can make a big difference for any size flower arrangement or fresh flower bouquet. Most floral arrangements last 5-7 days or longer, depending on the flowers used and the care they receive.

Refresh the water every few days in a clean vase and give the stems a trim to promote water absorption. If the vessel contains floral foam, make sure to keep the water filled above the foam. Make sure no foliage falls below the water line to prohibit bacterial growth. Keep arrangements away from direct sunlight and heat sources.

If you are not completely satisfied with your purchase, we encourage you to contact our customer service department within 7 days of the delivery of your order. We will be happy to schedule a replacement delivery of the arrangement or a refund of the purchase price.

If you place an order outside our delivery area, we will work with only the best florists in that area to ensure the highest quality products. However, in a rare event that a fulfilling florist fails to satisfy your needs, we take responsibility for a refund or replacement.

Orders placed by 2pm will be delivered during the same day, by the end of business hours. You can even request expedited delivery at checkout.

A complimentary message may be added to the order. To leave a personalized message with the gift, simply fill out the Card Message field during the checkout process. No billing or personal information will be included on the card.

Yes, you can! If you want to send something special that is not available on our website, a designer's choice option is the perfect way to send a one-of-a-kind arrangement. Our talented floral designers will create a custom arrangement based on your preferences and budget.

Please call us immediately if you need to make any changes to your order. Due to the urgency of same-day deliveries of perishable items, we move orders quickly. We will do our best to accommodate your request.

With our See What You Send program, we'll email you a picture of the exact arrangement right before it goes out the door with our delivery driver to be hand delivered to your recipient. We'll also follow up and kindly ask for your feedback on our service.

You'll receive confirmation of the order via email with your receipt and all the order details, as will we. Our floral designers will take it from there and create just the arrangement you are looking for. To prove it, we'll even send you a picture of your order before delivery.

If you need your order delivered by a specific time, an additional fee will apply and these options are shown at checkout.

If you place an order outside our delivery area, we will work with only the best florists in that area to ensure the highest quality products. However, in a rare event that a fulfilling florist fails to satisfy your needs, we take responsibility for a refund or replacement.

Business flower deliveries: 9:00 AM to 4:00 PM, Monday - Friday. Residence, hotel, hospital, or funeral flower deliveries: 9:00 AM to 4:00 PM, Monday - Saturday.

Making funeral arrangements for a loved one can be stressful. When you order from us, we help guide you through the process and guarantee your arrangements will arrive promptly before the service begins.

If sending flowers to a student, please send them to a residence as schools do not typically accept flowers for delivery to students. Deliveries for teachers should be placed early in the morning or the day prior in order to be delivered before 2:00 PM.

If the recipient is not available at the time of delivery, the gift may be left with a neighbor, in a safe place, or a note left on the door directing the recipient to call and schedule a redelivery. In some cases, the florist may contact the recipient.

In the event that the recipient refuses to accept a delivery, the sender may be held fully liable for the cost of the gift.

The customer assumes all liability for requests to leave arrangements. Due to high temperatures during the summer, we highly discourage requests to leave on a delivery a doorstep, porch, yard, or any location where the recipient cannot accept the arrangement.

A little extra care can make a big difference for any size flower arrangement or fresh flower bouquet. Most floral arrangements last 5-7 days or longer, depending on the flowers used and the care they receive.

Refresh the water every few days in a clean vase and give the stems a trim to promote water absorption. If the vessel contains floral foam, make sure to keep the water filled above the foam. Make sure no foliage falls below the water line to prohibit bacterial growth. Keep arrangements away from direct sunlight, heat sources, and fruit (which releases ethylene gas that can shorten flower life).

If you are not completely satisfied with your purchase, we encourage you to contact our customer service department within 7 days of the delivery of your order. We will be happy to schedule a replacement delivery of the arrangement or a refund of the purchase price.

We take pride in delivering the freshest floral arrangements, plants, and gift baskets to our customers. All flower arrangements are artistically arranged in a vase and hand-delivered to the recipient. We use only the highest quality flowers to ensure your satisfaction.

Please call us immediately if you need to make any changes to your order. Due to the urgency of same-day deliveries of perishable items, we move orders quickly. We will do our best to accommodate your request.

With our See What You Send program, we'll email you a picture of the exact arrangement right before it goes out the door with our delivery driver to be hand delivered to your recipient. We'll also follow up and kindly ask for your feedback on our service.